FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
US: 7–15 business days. Canada, UK, EU, Australia: 10–18 business days. Rest of world: 12–25 business days.

Is shipping really free?
Yes — free worldwide shipping on all orders over $80. Orders below $80 ship at a flat rate calculated at checkout.

How do I track my order?
You'll get a tracking link by email when your order ships. You can also use our order tracking page.

Products

Is the leather real?
Yes. Every piece in our collection is made from genuine, full-grain or top-grain leather sourced from trusted tanneries.

How do I care for leather?
Wipe with a dry cloth weekly, condition every 3–6 months with a quality leather conditioner, and keep it away from direct sunlight and water for long periods.

Are the bags suitable for daily use?
Absolutely. Our pieces are designed to be durable workhorses that age beautifully with use.

Orders & Returns

Can I change or cancel my order?
Contact us within 12 hours of placing your order at support@whitetiger.shop and we'll do our best to make changes before it ships.

What's your return policy?
30-day money-back guarantee. Items must be unused and in original packaging. Full policy here.

Do you offer exchanges?
Yes — same process as returns. Email us at returns@whitetiger.shop.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more.

Is my payment information secure?
Yes. All transactions are processed through Shopify's PCI-compliant secure checkout. We never see or store your card details.